Support
Answers to the most common questions, plus a direct line to a human when you need one.
Email support
support@testforgeai.liveWrite from the email address on your TestForge AI account so we can verify your request. For payment issues, include your Razorpay payment ID.
Frequently asked
My test didn’t generate — what should I do?
Make sure your notes contain readable text (scanned image-only PDFs can’t be read). Try pasting the text directly, then generate again. If it still fails, email us with the subject and material type.
How many tests can I create on the Free plan?
Free accounts can create 3 AI tests per month with up to 10 questions each. Pro removes the monthly cap and unlocks longer tests.
I paid for Pro but it still shows Free.
Pro activates only after the payment is confirmed and verified on our server. If it hasn’t switched within a few minutes, email us the payment ID from your Razorpay receipt.
I was signed out on my other device.
TestForge AI allows one active device at a time. Signing in elsewhere ends the earlier session — choose “Switch to this device” to continue where you left off. All your data stays on your account.
How do I cancel or request a refund?
Cancel any time from your Account page; Pro stays active until the end of the paid period. Refund requests for billing errors are reviewed case by case — see the Refund & Cancellation page.